Frequently Asked Questions

What is KAIZER Performance?
KAIZER Performance is a performance-focused sports brand built to help athletes find useful gear, training equipment, recovery products, and educational resources in one place.

What sports do you currently focus on?
Our current focus is soccer, with products for training, match preparation, recovery, goalkeeper use, and everyday athlete performance. We plan to expand into more sports and performance categories over time.

Where do your products ship from?
Shipping origin depends on the product and supplier. Many of our current products ship from within the United States. Product availability and fulfillment location may vary.

How long does shipping take?
Shipping times vary by product and supplier. Some products may ship within 1–4 business days, while others may take longer. Estimated shipping information will be shown when available during checkout or in your order details.

Will I receive tracking information?
Yes. When tracking is available, you will receive tracking information after your order has been processed and shipped.

Can products from the same order arrive separately?
Yes. Because some KAIZER products may be fulfilled by different suppliers, items from the same order may arrive in separate packages or at different times.

What happens if a product goes out of stock after I order it?
If an item becomes unavailable after your order is placed, we will contact you as soon as possible. Depending on the situation, we may offer a replacement, store credit, or refund for the unavailable item.

Can I cancel my order?
Orders may be canceled within 15 minutes of purchase. After that period, your order may already be processing and cannot be guaranteed for cancellation.

Can I change my order after placing it?
Contact us as quickly as possible. We may be able to make changes before fulfillment begins, but changes are not guaranteed once the order enters processing.

What is your return policy?
Eligible items may be returned within 30 days of receiving your order. Products must be unused, unworn, unwashed, and returned with original tags and packaging where applicable. Proof of purchase may also be required.

Are any products final sale?
Some products may be marked as final sale for hygiene, safety, clearance, or other reasons. Any final-sale restrictions will be stated on the product page.

How do I start a return?
Contact support@kaizerperformance.com with your order information and reason for return. Approved returns will receive instructions on where and how to send the item.

Do you offer exchanges?
Availability for exchanges depends on the item and current stock. In some cases, the fastest option may be to return the original item and place a new order.

How do I know what size to order?
Sizing varies by product and manufacturer. Always review the sizing information listed on the individual product page before ordering.

Are your cleats intended for professional players?
Not every cleat we carry is intended for elite or professional competition. Some models are better suited for beginners, recreational players, training, or developing athletes. We aim to make the intended level clear in each product description.

Are KAIZER-branded products manufactured by KAIZER?
Some products may be curated from third-party suppliers while others may carry KAIZER branding or naming on our store. As the brand grows, we plan to develop more original and custom KAIZER products.

Do you sell authentic branded products?
When we carry products from established brands, they are sourced through the supplier listed for that product. Product availability and supplier relationships may change over time.

Do you offer gift cards?
Gift cards may be offered through the KAIZER Performance store. Availability and denominations will be shown on the gift card product page.

Do you offer discounts or promotions?
Yes, we may occasionally offer launch promotions, seasonal discounts, bundle pricing, or subscriber-only offers. Joining the KAIZER email list is one of the best ways to hear about them.

How can I contact KAIZER Performance?
For order support, contact support@kaizerperformance.com.
For general questions or business inquiries, contact contact@kaizerperformance.com.

How quickly will you respond?
We aim to respond to customer support messages within 1–2 business days.

Do you have a physical store?
KAIZER Performance currently operates online.

Will KAIZER add more products in the future?
Yes. Our goal is to continue expanding into better training equipment, recovery tools, apparel, soccer gear, and eventually more original KAIZER products.

What is the KAIZER Performance Hub?
The Performance Hub is our educational section focused on training, recovery, equipment guidance, injury-prevention awareness, and helping athletes make better performance decisions.