Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unworn, unwashed, with tags where applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@kaizerperformance.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.

You can always contact us at support@kaizerperformance.com with any questions about returns.

Damages and issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items may not be eligible for return once worn or opened for hygiene reasons, including grip socks, compression garments, and other personal apparel. Custom or personalized products, gift cards, and items specifically marked Final Sale are also non-returnable.

Please contact us if you have questions about the return eligibility of a specific item.

Exchanges

The fastest way to receive a different item, size, or variation is to return your original item. Once the return is accepted, you can place a separate order for the new item.

European Union 14-day cooling-off period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason. Returned items must be in the same condition in which they were received, unworn or unused, with tags where applicable, and in their original packaging. Proof of purchase is also required.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@kaizerperformance.com.